Job Description
Job Title: Client Relationship Associate Analytics & AI
Job Summary
As a Client Relationship Associate Analytics & AI, you will be responsible for managing client relationships and ensuring customer satisfaction with our organization’s analytics and artificial intelligence (AI) solutions. You will work closely with clients to understand their business needs and requirements, and collaborate with cross-functional teams to deliver high-quality solutions that meet their expectations.
Key Responsibilities
- Build and maintain strong relationships with clients and act as their primary point of contact
- Understand clients’ business needs and requirements and develop tailored solutions that meet their expectations
- Collaborate with cross-functional teams, including data scientists, AI engineers, and business analysts, to deliver high-quality solutions
- Manage project timelines and ensure timely delivery of solutions
- Monitor the performance of analytics and AI solutions and provide recommendations for improvements
- Proactively identify opportunities to improve client satisfaction and retention
- Respond to client inquiries and resolve issues in a timely and professional manner
- Keep up-to-date with the latest developments in analytics and AI technologies and apply them to improve our solutions
- Prepare reports and presentations for clients and internal stakeholders
Qualifications
- Bachelor’s or Master’s degree in Business Administration, Computer Science, Statistics, Mathematics, or a related field
- 2+ years of experience in client relationship management or a related field
- Knowledge of analytics and AI technologies and their applications in business
- Strong interpersonal and communication skills with the ability to build and maintain relationships with clients
- Strong project management skills with the ability to manage multiple projects simultaneously
- Excellent problem-solving and analytical skills
- Ability to work independently and as part of a team
- Experience with CRM software is a plus
We are an equal opportunity employer and welcome applications from all qualified candidates. If you are passionate about analytics, AI, and customer satisfaction and want to work in a dynamic and fast-paced environment, we would love to hear from you!